Harness comprehensive, data-driven strategies that transform patient interactions into powerful opportunities for system-wide performance, driving growth, enhancing care quality, and delivering measurable value across every patient touchpoint.
HEALTH SYSTEM
Drive Meaningful Digital Patient Engagement at Every Touchpoint
Deliver seamless digital access, personalized outreach, and better outcomes before, during, and after the point of care.
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Fuel Growth and Power Value-Based Care from Every Patient Touchpoint to Systemwide Performance
Unified, real-time data across patients and systems. Seamlessly integrate comprehensive patient information for holistic, actionable healthcare insights.
Streamlined access and engagement tools to boost retention. Simplify patient interactions with intuitive, personalized digital experiences that drive long-term loyalty.
Digitized HEDIS and CQL-based quality programs for value-based care. Transform clinical quality measurement with intelligent, automated programs that optimize patient outcomes.
Digital Patient Engagement Like Never Before—Personally, Digitally, and at Scale
b.well gives health systems and providers the platform to break down silos, extend their reach, and deliver consistent, connected patient experiences across every touchpoint. Whether you’re focused on growth, care quality, or digital transformation, our modular platform adapts to your system’s needs without disrupting your EHR and other existing health tech stack.
SOLUTION
Data Network Access
Unlock the most comprehensive consumer-mediated health data network, eliminating fragmented connections with a unified architecture that bridges critical health data domains.
- Align with CMS-Aligned Network standards and access the industry’s most comprehensive, and connected data ecosystem
- Leverage near-real-time updates within 24 hours across an expansive clinical, claims, and consumer data landscape
- Transform raw, disparate data into precision-ready, normalized, and enriched datasets to power AI, workflows, and personalized patient experiences.
Largest Health Data Network Coverage
Maximize healthcare insights through unprecedented national and regional data connectivity.
- 94% geographical coverage in the U.S with access to 255 million consumer lives
- Connecting 100% of the top 10 health systems in every region in the U.S.
- Proactively monitor and notify your team of emerging healthcare standards and data elements
Diverse Data Sources and Types
Access and deliver on the most comprehensive, standardized, and activation-ready health information.
- Comprehensive consumer-generated insights including health risk assessments, social determinants of health, and patient preferences
- Extensive Patient Access APIs connecting over 2.2 million providers and 300+ health plans, including pharmacies, labs, diagnostics, and wearables
- Robust Network Connections through HIEs, HINs, TEFCA/QHINs, CMS-Aligned Networks, and advanced data exchange platforms
- Seamless Integration with Client Core Systems, including EHRs, claims, CRMs, eligibility, and care management platforms
Complete Longitudinal Records
Unlock decades of comprehensive healthcare insights for personalized population health management.
- Personalize patient experiences with holistic, longitudinal data
- Develop targeted care plans tailored to individual patient needs
- Drive patient engagement, treatment adherence, and long-term loyalty
SOLUTION
Share My Records
Enable data portability and deliver on CMS’s “Kill the Clipboard” initiative. Align with the movement to make health data digital, portable, fully secured, and controlled by the member.
- Replace manual intake and clipboard forms with real-time records and digital identity options at the point of care
- Empower patients to securely share data via FHIR APIs and QR codes
- Reduce redundant tests, delays, and the burden of manual chart or intake reviews
- Improve patient experience by minimizing paperwork and friction
- Patient Data Management & Data Sharing
- Interoperability & Data Exchange
- Digital Identity & Access Management
Patient Data Management & Data Sharing
Comprehensive and secure handling of patient health information across digital platforms.
- Provides a dynamic and secure digital representation of patient health information
- Enables comprehensive clinical data sharing through standardized electronic health records
- Empowers patients with control over their health information access and sharing
Interoperability & Data Exchange
Seamless and secure communication of patient data across healthcare providers and networks.
- Facilitates real-time, standardized data exchange between healthcare systems
- Supports automatic retrieval and transmission of patient health records
- Ensures secure and efficient provider-to-provider and provider-to-patient communication
Digital Identity & Access Management
Robust authentication and authorization mechanisms for secure patient data access.
- Provides patients with a secure digital authentication method
- Enables granular control over health information access
- Protects patient privacy through advanced digital identity technologies
SOLUTION
Patient Acquisition & Retention
Grow and retain your patient base with targeted outreach, guest scheduling, and real-time nudges across text, email, web, and mobile channels.
Connect with patients before they go elsewhere.
- Increase bookings with consumer-grade, modern scheduling experiences
- Engage beyond the patient portal
- Improve retention and lifetime value
AI-Powered Smart Scheduling
Allow new or returning patients to schedule without logging in and match them to the right provider.
- Eliminate friction at first touch
- Improve conversion from outreach
- Capture more downstream revenue
Personalized Outreach
Deliver timely nudges via SMS, email, and push based on gaps in care, missed visits, or personal needs.
- Increase show rates
- Reactivate dormant patients
- Personalize every campaign
Attribution & Analytics
Track which campaigns drive results, referrals, and downstream impact.
- Optimize outreach spend
- Measure care revenue impact
- Prioritize high-value audiences
SOLUTION
Digital Front Doors
Simplify the patient experience by consolidating access to health records, scheduling, programs, and support into one connected interface across mobile and web.
Make digital patient engagement and loyalty easy.
- Unify access across services and systems
- Deliver one branded experience, online and mobile
- Reduce reliance on call centers and in-person visits only
- Unified Access to Records & Services
- Branded Web & Mobile Experience
- Embedded Navigation & Tools
- Conversational AI
Unified Access to Records & Services
Aggregate and present a full view of patient data, scheduling, and care options.
- Unify all health records
- Support for multiple EHRs
- Make it easy for patients to find and access all of your services
Branded Web & Mobile Experience
Offer a fully-branded digital front door that reflects your system’s identity and values.
- Increase digital patient engagement
- Reduce member confusion
- Strengthen your market position
Embedded Navigation & Tools
Guide patients to care, content, and next steps with smart, AI-powered pathways.
- Match needs to services
- Increase activation
- Reduce appointment delays
Conversational AI
Turn patient data and personal health records into intelligent digital health companions, providing intuitive guidance and personalized insights across patient health journeys.
- Empower patients to understand and navigate their comprehensive health information, breaking down complex personal health data into actionable insights.
- Generate personalized health recommendations by analyzing complete personal health records, preferences, and historical health trends.
- Proactively support individual health management, offering intelligent suggestions for preventive care, lifestyle optimization, and personalized wellness strategies.
SOLUTION
Quality Improvements
Boost HEDIS and value-based care performance with member-level insights, standardized CQL logic, and built-in outreach tools.
Go from data to action on quality scores.
- Close gaps in care faster
- Align clinical and digital workflows
- Support VBC contracts with proven outcomes
Clinical Quality Engine
Use Clinical Quality Language (CQL) to automate gap identification and care recommendations.
- Standardize care logic
- Power digital quality measurement
- Align with VBC incentives
Patient-Level Quality Insights
Track performance at the individual level and connect patients to the next best action.
- Improve adherence and screenings
- Engage patients at risk
- Reduce gaps across populations
Integrated Outreach Campaigns
Deploy targeted nudges and reminders based on real-time gaps in care.
- Increase follow-through
- Automate re-engagement
- Improve scores with less lift
SOLUTION
Clinical Trials & Research
Expand access and diversity in clinical trials by using real-world data to identify, recruit, and retain the right participants with built-in consent frameworks.
Modernize research recruitment and digital patient engagement.
- Match diverse, eligible patients to trials
- Increase trial visibility and enrollment with consent built in
- Reduce time to fill and improve retention
Real-World Data Integration
Use EHR, social, and consumer health data to build recruitment cohorts.
- Identify patients with precision
- Expand trial access
- Increase representation
Digital Trial Matching
Surface eligible trials to patients through existing digital experiences.
- Improve trial awareness
- Deliver targeted invites
- Simplify participation
Participant Engagement & Retention
Keep participants engaged through digital tools and ongoing reminders.
- Reduce dropout
- Support hybrid trial models
- Improve satisfaction and outcomes
